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1
Discovery and role design
We map the outcomes you need, the systems you use and the hours you want covered, then write a role scorecard with clear KPIs instead of a generic job ad.
You get a role scorecard, agreed KPIs and overlap hours with your Australian team.
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2
Sourcing and vetting
Our recruiters search our talent network and headhunt for the role. Every candidate completes a skills test built for the job, an English communication assessment, and reference and background checks.
You get a shortlist of two to three vetted candidates with their test results.
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3
You interview, you choose
Meet the shortlist on video with our account manager alongside you. If nobody is right, we go back to the market at no extra cost.
You get a signed engagement, a start date and a single monthly fee agreed in writing.
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4
Infrastructure set-up
Before day one we provision a managed device, secure workspace, access controls and time tracking, and set up payroll, HR and compliance under our agreement, not yours.
You get a secured environment and a compliant employment set-up you never have to run.
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5
Onboarding and training
We capture your SOPs with your team, walk through your tools and run a 30-60-90 day plan with weekly check-ins so expectations are explicit from the first week.
You get a 30-60-90 plan and a week-one progress report.
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6
Managed performance
A dedicated account manager tracks KPIs, runs monthly reviews, looks after retention and steps in with replacement support if a seat is not working out.
You get a monthly performance report and one person to call.